A warm, editorial brand and shop experience for a premium gifting company.
Overview
Mr Fresh Orchids is a premium gifting company specializing in curated orchid arrangements for corporate clients and special occasions. Their existing brand felt dated and the online ordering experience was causing friction — high cart abandonment and low repeat purchases. They needed a full rebrand, a redesigned shopping experience, and an AI chatbot to handle customer inquiries around the clock.
Client
Mr Fresh Orchids
Industry
Gifting & Ecommerce
Timeline
5 weeks
Services
Tools
The Challenge
The existing brand felt dated and the ordering experience was friction-heavy, leading to cart abandonment and low repeat purchases.
Our Solution
We crafted a warm, editorial brand identity, redesigned the full shopping experience, and integrated an AI chatbot to handle customer inquiries 24/7.
Our process
How we brought it to life.
Discovery
We immersed ourselves in the brand, audience, and competitive landscape to define a clear creative direction.
Design & Build
From brand identity to final code — every element was designed in Figma, approved, and built with precision.
Launch & Optimize
We deployed, tested, and refined until everything performed exactly as intended — then handed over the keys.
Impact
What we achieved together.
15%
Conversion uplift
80%
Inquiries via AI
Web
Custom storefront
5
Weeks to launch
“Beyond design, they built us an AI assistant that handles 80% of inbound inquiries. Real ROI from day one.”
Marcus L.
Operations · Mr Fresh Orchids
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